That makes all the difference.
By experiencing the customer journey in a playful way, participants identify with their customers and their challenges. Practical solutions emerge from their own experiences.
Focus on the customer.
A workshop for anyone who wants to work in a customer-centric way.
We bring customer centricity to life and make companies more successful. In our workshop, participants immerse themselves in an interactive, dynamic environment that combines playful elements with practical methods and focuses on the needs of their own customers.
Focus on the customer,
success guaranteed.
Our workshops are aimed at organisations looking for concrete approaches to customer-centric processes. Together with managers, teams and decision-makers, we work out how customer centricity can be successfully embedded in their own work. Our offering is perfect for anyone who not only wants to understand customer centricity, but also wants to truly live it.
- Experience instead of theory: customer centricity is not explained, but experienced
- Flexibility and structure: iterative agenda with clear timeboxing elements and room for self-organisation
- Practical relevance: methods such as persona, customer journey and empathy map are applied directly to your own processes
- Development and reflection of personas
- Identification of customer needs
- Experience the customer journey on a life-size playing field
- Blueprinting and 15% solutions
- Liberating Structures and Agile Kata for sustainable implementation
- Clarity about your customers' needs and perspectives
- Concrete approaches for improving the customer journey
- Individual 15% solutions for immediate implementation
- Sustainable routines and structures for customer-centric work
